Return & Refund Policy

The Nest Deco

At The Nest Deco, we strive to ensure that every customer is satisfied with their purchase. Our goal is to provide high-quality furniture and home décor products along with a smooth and reliable shopping experience. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

Customers may request a return if the product meets one of the following conditions:

• The item was damaged during delivery
• The item received is defective
• The wrong product was delivered
• The product received is significantly different from the order placed

To qualify for a return, the product must:

• Be reported within 48 hours of delivery
• Be unused and in original condition
• Include original packaging, tags, and accessories

2. Non-Returnable Items

The following items may not be eligible for return:

• Products that have been used, assembled, or altered
• Items without original packaging
• Products damaged due to improper use by the customer
• Customized or specially ordered furniture items

3. Return Request Process

If you wish to request a return, please follow these steps:

1. Contact our support team within 48 hours of receiving the product.

2. Provide your order number, product details, and clear photos of the issue (if applicable).

3. Our team will review the request and provide instructions for the return process.

Return requests can be sent to:

Email: thenestdeco@gmail.com
Phone: +8801839962347

4. Refund Policy

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• The refund will be processed to the original payment method used during purchase.
• Refund processing may take 5–7 business days depending on your payment provider.

In some cases, customers may also be offered product replacement instead of a refund.

5. Shipping Costs for Returns

If the return is due to:

• Damaged product
• Incorrect item delivered
• Manufacturer defect

The Nest Deco will cover the return shipping cost.

If the return request is due to change of mind, the customer may be responsible for the return shipping charges.

Please note that original delivery charges are non-refundable.

6. Order Cancellation

Orders may be cancelled before shipment by contacting our support team.

If the order has already been shipped, it will be treated according to the return policy after delivery.

7. Our Commitment

At The Nest Deco, customer satisfaction is our top priority. We are committed to ensuring that every product meets our quality standards and reaches you in excellent condition.

If you have any questions or concerns regarding your order, please contact our support team.

Contact Information

The Nest Deco
Website: www.thenestdeco.com
Email: thenestdeco@gmail.com
Phone: +8801839962347